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Privacy & Cookie Policy

St Albans Cycle Hub CIC is committed to preserving the privacy of all visitors to this website.

This privacy notice contains information on the types of personal information collected, how data is used, processed, stored and protected. St Albans Cycle Hub CIC keeps its privacy notice under regular review and places any updates on this web page. This privacy policy was last updated on 29th June 2022.

We encourage you to read the policy carefully and to contact us using the details below should you have any questions with regards your personal information and its use in the context of this website.

Who we are and how to contact us

St Albans Cycle Hub CIC, established in St Albans in 2022, operates from the Cottonmill Community & Cycling Centre, Cottonmill Lane, St Albans.

If you would like to enquire about the use of personal data, please contact the custodian of data at info@stalbanscyclehub.org.uk, call 07960 742382 or write to us: St Albans Cycle Hub CIC, Cottonmill Community & Cycling Centre, Cottonmill Lane, St Albans, AL1 2EF

 

What information do we collect?

St Albans Cycle Hub CIC collects the following data:

  • Personal identification information: Name, email address and phone number

  • Details relating to a bike that you request to be serviced or repaired by us: Make, model, size, serial number, details of work quoted and undertaken

  • Proof of home address in the case of cycle hire in the form of a scanned driving licence, utility bill or passport

  • Details relating to course completion, level / score attained, and date completed

  • Age of participants attending an event or training course, where appropriate.

 

How do we collect your data?

You directly provide St Albans Cycle Hub CIC with most of the data we collect. We collect data and process data when you:

  • Register online, in our Cycle Hub or at a Cycle Hub supported event to receive our newsletter

  • Complete an online contact request or expression of interest form on our website

  • Make a booking for a course or event online or at a Cycle Hub

  • Make a purchase at our Cycle Hub

  • Book your bike in for servicing and/or repair at our Cycle Hub

  • Voluntarily complete a customer survey or provide feedback via email

  • Use or view our website (via your browser’s cookies)

  • Enter our premises, we may record you on our CCTV system for the prevention of crime

  • Attend an event or course by taking photographs and video, we will ask for your consent to use such media.

  • St Albans Cycle Hub CIC may also receive your data indirectly from the following sources:

  • British Cycling in respect to Guided, Breeze and Ride Social rides participation

 

How do we process personal information?

We process your personal data for the following purposes:

  • In providing goods and services

  • To operate our website and deliver the services that individuals have requested

  • personalisation of content, business information or user experience

  • To administer membership records

  • To maintain our own records and accounts

  • To fundraise and promote

  • To manage our employees and volunteers

  • To deliver marketing and events communication

  • Carrying out polls and surveys

  • Internal summarised activity trends and reporting

  • Legal obligations (e.g. prevention of crime & fraud)

  • Meeting internal audit requirements.

 

What legal basis do we have for processing your personal data?

Under Article 6 of the GDPR based on:

  • Your consent: to deliver e-mail newsletters that you’ve requested / agreed to receive

  • Your consent: to receive marketing and events information

  • A contract with you: to complete servicing and repair work requested by you

  • A contract with you to provide a reconditioned bicycle or bicycle parts.

You can opt-out of receiving marketing and / or newsletters from St Albans Cycle Hub CIC by selecting the ‘Unsubscribe’ option on any email received, or by emailing us at info@stalbanscyclehub.org.uk and requesting that you be removed.

 

When do we share personal data?

Your personal data is treated as strictly confidential and will only be shared outside of the organisation with your consent.

We may share aggregated data with local authorities, such as the council, in respect to your participation in our events, training or for services we’ve supplied to you. By “aggregated” this means we simply count the number of people attending a fixture or add up the totals of any amounts raised, proceeds taken or overall attendance over a period; this may include categorising attendance and participation by age category and/or gender, where required.

 

How do we secure personal data?

St Albans Cycle Hub CIC complies with its obligations under the GDPR by:

  • Keeping your personal data up-to-date and accurate

  • protecting your personal data against accidental loss

  • preventing unauthorised access, use, destruction, or disclosure

  • ensuring business continuity and disaster recovery

  • restricting access to personal information

  • conducting privacy impact assessments in accordance with the law and our business policies

  • training staff and contractors on data security.

 

How long do we keep your personal data for?

 

St Albans Cycle Hub CIC stores your personal data at its Cycle Hub sites and electronically in a cloud-based point-of-sale system.

Will keep your personal data for no longer than is reasonably necessary for the purposes for which it is being processed.

 

Your rights in relation to personal data

 

St Albans Cycle Hub CIC would like to make sure you are fully aware of all your data protection rights.

Every user is entitled to the following:

  • The right to access – You have the right to request St Albans Cycle Hub CIC for copies of your personal data. We may charge you a small fee for this service.

  • The right to rectification – You have the right request that St Albans Cycle Hub CIC correct any information you believe is inaccurate. You also have the right to request that St Albans Cycle Hub CIC completes any information you believe to be incomplete.

  • The right to erasure – You have the right to request that St Albans Cycle Hub CIC erases your personal data, under certain conditions.

  • The right to restrict processing – You have the right to request that St Albans Cycle Hub CIC restricts the processing of your personal data, under certain conditions.

  • The right to data portability – You have the right to request that St Albans Cycle Hub CIC transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at: our email: info@stalbanscyclehub.org.uk call us on: 07960 742382 or write to us at: St Albans Cycle Hub CIC, Cottonmill Community & Cycling Centre, Cottonmill Lane, St Albans, AL1 2EF

Should you wish to report a complaint or if you feel that St Albans Cycle Hub CIC has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office (ICO) via their website https://ico.org.uk/global/contact-us/

Use of cookies and other technologies

This site uses cookies – cookies are text files paced on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. We use cookies to understand how you navigate around our site, the pages you view and how long you view them for.

As a rule, cookies will make your browsing experience better. You may prefer to disable cookies on this site and on others, however in that case you may not be able to use certain features on our site. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for most modern browsers.

We use the Google Analytics service to understand how users navigate around our site.

Further information on how Google Analytics uses cookies is available here:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?csw=1#HowGAUsesCookies

 

To opt out of Google analytics on all sites visit https://tools.google.com/dlpage/gaoptout/

Links to other websites / third party content

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Our privacy policy refers only to our website, so if you click on a link to another website, you should read their privacy policy.

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